Politique de remboursement
Returns Policy
Last Updated: 30th May 2023
Thank you for shopping with Duchy Manor Ltd, trading as Simply Bedsides. We want you to be fully satisfied with your purchase, and we offer a hassle-free return and exchange policy to ensure your shopping experience is enjoyable. Please read our return policy carefully.
1. Eligibility
1.1 All Products Eligible for Return: All products purchased from our retail website are eligible for return, subject to the exceptions outlined in section 2. We accept returns within 14 days from the date of delivery.
1.2 Condition of Returned Products: To be eligible for a return, the product must be unused, in its original packaging. It should include all accessories, tags, and documentation provided.
2. Return Process
2.1 Initiating a Return: To initiate a return, please contact our customer support team through the “contact us” page. Provide your order details, reason for the return, and any relevant supporting information.
2.2 Return Authorization: Once your return request is approved, we will provide you with a return authorization number (RAN). This RAN must be clearly marked on the package when returning the product.
3.3 Return Shipping: We offer free return shipping for all products within the specified return period. We will provide you with a prepaid shipping label to use when returning the item. Please ensure the product is securely packaged to avoid damage during transit.
3. Refunds and Exchanges
3.1 Refunds: Upon receiving and inspecting the returned product, we will process a refund to the original payment method used for the purchase. The refund will include the full purchase price, including any applicable taxes, but excluding any original shipping charges if a surcharge was applied (islands and offshore).
3.2 Exchanges: If you wish to exchange the product for an alternative item, please indicate your preference when initiating the return. We offer free exchanges, and we will ship the alternative item to you once we receive the returned product and verify its eligibility for exchange.
4. Timeframe for Refunds and Exchanges
4.1 Refund Processing Time: We strive to process refunds within 14 working days from the date of receiving the returned product. Please note that the time for the refund to reflect in your account may vary depending on your financial institution.
4.2 Exchange Processing Time: Once we receive the returned product and verify its eligibility for exchange, we will process the exchange within 7 working days. The timeframe for delivery of the alternative item may vary depending on availability and shipping destination.
5. Customer Responsibilities
5.1 Accurate Return Information: It is your responsibility to ensure that the return information provided is accurate and complete. Any errors or omissions may result in delays or complications in processing the return or exchange.
5.2 Return Packaging: Please ensure that the product is properly packaged to prevent damage during return shipping.
Contact Us
If you have any questions or concerns about our return policy, please contact our customer support team using the information provided below or through the Contact Us page:
Duchy Manor Ltd, trading as Simply Bedsides
Registered Office; 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email: info@simplybedsides.com
We reserve the right to update or modify this return policy at any time. Please review it periodically for any changes.